We’re excited to share that we’re streamlining our store to a single domain to enhance your shopping experience. You may notice some changes during this transition. If you have any questions, need assistance with your account, or have concerns about shipping or other matters, our dedicated customer care team is here to help. Please email us at customercare@esther.com.au.

We completely understand that sometimes a style may just not be for you, or might not fit exactly right. To return an item, please visit our returns portal here. Simply enter your order number (ESTXXXXXX) and email address, then follow the prompts to lodge your return.

Please note that if your return is from different marketplace partners you'll need to return the items back to separate locations. Not to worry, you can continue to lodge your return through our portal as you normally would and our Customer Care team will be in touch to help you every step of the way! 

PLEASE NOTE: We are unable to accept returns of any lingerie, earrings and beauty products including makeup due to health and safety regulations, unless faulty. 

We have our size guide you can use here to make shopping a breeze. Every style also includes the fit details and model’s measurements in the product description. If you need more help, our team is happy to answer all questions on sizing and fit! Simply email customercare@estherandco.com 

Congrats on making another gorgeous purchase from Esther & Co! You will receive an email with a tracking number once your parcel has been shipped (make sure to check your Spam/Junk folder in case your tracking email is in there). If you are still unable to locate this info, you are welcome to contact us via ‘live chat’ or by emailing customercare@estherandco.com to receive your tracking number.

To track your order, please go to DHL or the website of your national postal service.

We stock gorgeous styles and some are very popular! If an item you love sells out, you can register your email details for any size or style/s via the 'request notification' tab on the product page and we will email you if we receive more stock in that size/style.

We do try our best to restock in-demand styles however, depending on the garment and availability we may not be able to. If a garment has been removed online, sadly this won't be restocked unless we receive any returns for that style.

Adore style and shopping? Come join our tribe girl! Our loyal customers are crowned members of our exclusive Esther VIP Rewards program. The more they shop, the more dollars they earn and the more good stuff they receive.

AU, NZ USA & CA orders will take up to 7 business days to get to you once you've received your shipping confirmation email as we ship to you directly from our head quarters in Australia.

If you'd like your new pieces faster, we also offer Express Delivery which will only take 2-4 business days.

All other countries orders are sent via DHL standard post and take an estimated 1-3 weeks for delivery

Please note: Delivery timeframes are an approximate only and do not calculate any unforeseen delays or transit issues.

Congrats on making another gorgeous purchase from Esther & Co! You will receive an email with a tracking number once your parcel has been shipped (make sure to check your Spam/Junk folder in case your tracking email is in there). If you are still unable to locate this info, you are welcome to contact us via ‘live chat’ or by emailing customercare@estherandco.com to receive your tracking number.

To track your order, please go to DHL or the website of your national postal service.

We understand that many people are at work or out and about during the day and therefore not home when their parcel arrives! For DHL deliveries, the driver will leave a note for you to collect your parcel at your local post office. Parcels are kept at the post office for five days - you will receive another note to remind you to pick it up. It will then be kept at the post office for five additional days. If the parcel has not been collected by then, it will be returned to our warehouse.

Congrats on making another gorgeous purchase from Esther & Co! You will receive an email with a tracking number once your parcel has been shipped (make sure to check your Spam/Junk folder in case your tracking email is in there).

After placing your order, please allow 24-48 hours for your order to dispatch. If you ordered over a weekend or public holiday, please allow additional time for your order to be shipped.

Please note that if you have purchased items from both our Esther range and from one of our Marketplace partners, these items will be shipped separately. You can expect to receive two shipment emails with your tracking information. 

Personalised items from our gorgeous marketplace partners my take up to 10 days to dispatch whilst this item is being made just for you!

We love nothing more than your parcel reaching you safely! Esther Shipping Insurance provides protection for orders that are lost, broken or stolen. For a small additional cost add Esther Shipping Insurance to your shopping cart to enable protection.

In the rare event that your order is deemed lost, broken or stolen by DHL (International orders) or Australia Post (AU orders), please contact our customer care team at customercare@estherandco.com  

We are not liable for lost/missing orders that are not insured.

Esther & Co. stocks a range of gorgeous collections from marketplace partners. If you purchased an item from one of these marketplace partners, this will be shipped separately from your Esther items and should arrive in a similar timeframe.

We completely understand that sometimes a style may just not be for you, or might not fit exactly right. To return an item, please visit our returns portal here. Simply enter your order number (ESTXXXXXX) and email address, then follow the prompts to lodge your return.

Please note that if your return is from different marketplace partners you'll need to return the items back to separate locations. Not to worry, you can continue to lodge your return through our portal as normal and our Customer Care team will be in touch to help you every step of the way! 

PLEASE NOTE: We are unable to accept returns of any lingerie, earrings and beauty products including makeup due to health and safety regulations, unless faulty. Personalised items are not eligible for return. 

You can return all items* purchased for a store credit within 30 days of receiving your order. The items must be unworn with the original tags attached. Once your order has been received, it will be processed within 2-5 business days and you will receive an email with your store credit. This is eligible to use within 3 years from the date of issue.

Please note if you are returning an item from our Esther Luxe Bridal collection, you are eligible for a refund and you will be able to select this option in our returns portal.

*Final Sale Items, earrings, intimates, personalised styles, body tape or hair and skin related items cannot be returned.

Once your return has been received by our warehouse, this will be processed within 2-5 business days. You will then receive your store credit in the form of an e-gift voucher via email once this has been processed. 

Please note that it is recommended to send your items back using a trackable service as we cannot be held liable for lost or stolen parcels. Please keep your tracking number on hand so you can track your return along the way!

You can opt to use our return label for USD$14.99. Please visit our Returns Information tab to lodge your return. Alternatively, you can return this at your local post office and pay them directly. 

You can return all items* purchased for a store credit within 30 days of receiving your order. This includes both our Australian and International customers.

We are unable to process exchanges at this time. If you wish to change a size or style, the best way to do this is to return your item back to Esther & Co and repurchase the new size or style with your store credit.

Customers are responsible for the cost of returning a parcel back to us. It is also a responsibility of the customer to ensure the goods reach our premises as we cannot be responsible until they reach us. We recommend using a tracked method of postage to ensure your return arrives to us safely.

Please note that you will not be credited the cost of shipping as part of your return, unless the item is faulty.

For international customers, unfortunately we do not have return labels available at this time. It is something we are hoping to implement soon!

Please note: The cost of shipping on your original item/order will not be reimbursed if you make a return. Your store credit will be for the item/s only. Refunds are only available for faulty items.

Yes of course! Items can still be returned if purchased via Quad Pay. If you wish to return your item/s, send them back to us as you would for a normal order. When we receive the item/s and process your return, we will issue a credit note for the total value of the item/s you have returned, excluding shipping costs.

Please be aware any payment agreement with Quad Pat will still stand and you will continue to pay any scheduled repayments.  

In the unlikely event an item is faulty or you've received the incorrect size or style, please contact us immediately with your order number & image of the garment via customercare@esther.com.au

Contact us within 1 hour of placing your order if you have made a mistake. Orders already fulfilled can not be amended - please live chat our customer care team ASAP if you need to edit your order. We can not guarantee we will be able to stop it from being sent as our warehouse is very quick!

So you can show off your newest style ASAP, we process and pack your order as quickly as possible. If you need to make any changes to your order, contact us immediately via live chat (link) or email us at customercare@esther.com.au and we will try to assist you the best we can. We cannot guarantee we will be able to change any details on your order, including your address, but we will do our best to help.

Once your parcels have left our warehouse they become the property of Australia Post. Parcels can be tracked on the Australia Post website using your designated tracking number.

Esther & Co is not legally responsible for any lost or damaged goods however, if your parcel does not reach you within the expected delivery time, we will do all we can to track and find your parcel for you. Please contact us at customercare@esther.com.au.

If you have added Esther Shipping Insurance to your order and your parcel has been lost, damaged or stolen on its journey to you, simply report this to our customer care team.

We have multiple payments options so you can secure the Esther styles you love. We offer payment via Visa, Mastercard, AMEX, Apple Pay, PayPal and Quad Pay. 

Quad pay allows customers to make payments on an order over a specific period of time. Once your order has been placed, this will be dispatched immediately whilst you continue to pay off the garment/s through these third party providers.

When proceeding through the checkout, there is a box that will say 'Gift Card or Discount code'. Copy and paste the code into this field for it to apply. 

*Please note that vouchers cannot be redeemed in conjunction with other offers

Your gift voucher is sent via email and includes a code to copy and paste at the checkout when making your next Esther purchase. If you are unable to find this, it is recommended to check your spam folder. If you are still having any trouble, please do not hesitate to get in touch with us via live chat or email customercare@estherandco.com

We love that our Esther tribe is located all around the world! This is our international store, therefore orders will be processed in USD, while the contents of your basket will be displayed in your chosen currency, you will checkout using USD at the most current exchange rate.

We want to make your shopping experience as seamless as possible. Our support team is always available to help. Feel free to chat to us using the pink 'Live Chat' button on our site (bottom right corner of the screen).

You can also email us at customercare@estherandco.com

Aren’t discounts the best! Once you've reached the checkout stage, enter your promotional code into the discount section, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied! 

Please note, only one promotion/discount code is redeemable per order.

If you are having any trouble purchasing with any of our Buy Now, Pay Later option, Quad Pay it is recommended to check that your order meets the Terms stated here. If you are experiencing any further issues, you can contact the company directly to ensure that you are meeting their order requirements.

Adore style and shopping? Come join our tribe girl! Our loyal customers are crowned members of our exclusive Esther VIP Rewards program. The more they shop, the more points they earn and the more good stuff they receive. Find out how you can be crowned here.

It’s super easy!

Log in to your VIP rewards account here.

Click on 'Redeem your points'

Redeem your points on your dashboard.

It’s time to share your best-kept style secret with your friends. First, you'll need to share your personalised referral link with friends who haven't had the chance to meet us yet. If they are new to Esther, when they visit the website, a pop up will appear with a code to give them 10% off. Amazing right!?

Once the friend you referred to Esther makes a purchase using their unique 10% off code, you’ll be rewarded with 500 VIP points - win-win! Only the best for our tribe.

Member ($0 - $249)

In this tier, you'll earn 1 point per $1 spent

Silver ($250 - $499)

In this tier, you'll earn 2 points per $1 spent

Gold ($500 - $999)

In this tier you'll earn 4 points per $1 spent

Platinum ($1000 +)

In this tier you'll earn 6 points per $1 spent

You can also gather points by:

Create an account: 100 points

Like us on Facebook: 50 points

Share us on Facebook: 50 points

Follow us on Instagram: 50 points

On your birthday: 50 points

Share a product: 25 points (max 2 per week)

Refer a friend: 500 points

In the unlikely event a product you’ve ordered is faulty, it can be returned to Esther for a refund. If a garment is damaged after wearing it e.g. a button falls off or the zip breaks because of ‘wear and tear‘ we cannot accept these garments back for a return or exchange.

We have our size guide on our product page to make shopping a breeze. Every style also includes the fit details and model’s measurements in the product description. If you need more help, our team is happy to answer all questions on sizing and fit! Simply email customercare@estherandco.com

Ownership of and risk of damage in the goods passes to you upon delivery at your specified delivery address.

If you are unsure of how to care for a garment, always cold hand wash to avoid any damage in the garment’s fabric. For garments that specify dry-clean only, we recommend the use of a specialty dry cleaner. If an item is made from viscose, we recommend avoiding washing. An alternative to this would be to cold hand wash or spot clean if possible. You may need to iron this viscose garment back into shape after washing. If your garment is damaged because it was washed incorrectly we are unable to accept this back as a return.

We stock gorgeous styles and some are very popular! If an item you love sells out, you can register your email details for any size or style/s via the 'can't find your size' tab on the product page and we will email you if we receive more stock in that size/style.

We do try our best to restock in-demand styles however, depending on the garment and availability we may not be able to. If a garment has been removed online, sadly this won't be restocked unless we receive any returns for that style.

Yay! We are so glad you have signed up for our welcome code. This should take only a few minutes to be emailed through.

If you have not received the code within 30 minutes please check your spam as we sometimes land there.

Please note that if you have previously signed up for our welcome code a new code will not be generated and you will need to refer back to your original email that was sent through the first time you signed up.